Refund policy

We do not offer a return policy, which means we do not take any responsibility for your item being damaged in transit or not surviving after you have received it.

If you have any queries about your order or care questions, you can contact us at thecactuscartel@gmail.com. 

You can always contact us for any follow up questions at thecactuscartel@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on any product being a perishable item.

Exchanges
We do not offer exchanges.

Refunds
We do not offer refunds.